Most of what happens with a customer happens by e-mail. Someone asks for a price, proposes a time to talk, writes "we have paid", or "I have left the company, please write to Maria instead". In a busy week, some of it slips.
Our customers asked us for an e-mail integration, and this is our answer. Bamya's Inbox is an assistant for those e-mails. You send it the ones that matter. It files them on the right customer, notices what each one needs, and offers you the next step.
How it works
When you write to a customer, add assistant@b-sales.app in Bcc. Your customer never sees it. When a customer writes to you, forward their e-mail to the same address. Bamya files it in History on the person or company it is about, and when it needs something, the Inbox in the top bar offers the next step as a button. Nothing happens until you press it.
A typical e-mail integration copies your e-mails into the CRM and stops there. Bamya's Inbox does the noticing for you.
What the Inbox notices
- A price question: Start a deal.
- A time to talk: Add a task.
- "We have paid": Open their Finance tab.
- An unhappy customer: their Health, or Add a Care task, with Customer Care.
- Someone has left: No longer works here, and the colleague they name ready to add.
- A new phone or job title in a signature: their card updated in one press.
- Somebody new: Add to the CRM, already filled in.
- With Outreach: a lead's reply you forward pauses their campaign, or offers to.
Ask for changes by e-mail
Your Bamya address takes requests too. Write to it the way you would ask a colleague, even from your phone: "Move Ivan Ivanov at Acme to Customer and add a task to call him on Friday."
Help, the AI assistant inside Bamya, prepares it as you. It waits in your Inbox until you press Review and apply, see what will change, and press Apply. Several requests in one e-mail are fine, and a question such as "Which of my tasks are due this week?" is answered in the Inbox.
Safe by design
- Bamya never connects to your mailbox. You choose each e-mail you share.
- Only your team can write to it, and it never sends e-mail.
- What it should not keep is deleted the moment it arrives, and attachments are never saved.
- A customer's e-mail can never give the assistant orders. Only your own words are read as a request.
- Nothing changes until you press Apply, and your administrators decide what the Inbox suggests.
Prefer a mail rule?
A Gmail filter, or an Outlook rule that redirects, can pass your customers' e-mails to Bamya automatically. Bamya keeps only replies in conversations you already shared with it, or, if your administrators allow it, e-mails from people in your CRM. Everything else is deleted unread. You stay responsible for what your rules send.
What it costs
Most of what the Inbox suggests uses no AI credits. Requests use AI credits, just like asking Help, and every switch shows its price.
If it gets something wrong
If it ever reads an e-mail wrongly, Report a problem under that e-mail tells us, and only once you agree to let us read that correspondence.